Shipping & returns
Postal charges: countries with UK postcode only (including the Channel Islands):
Up to 2 kilograms: £5.00
up to 4 kilograms £8.00
Up to 10 kilograms £11.00
We now have a number of 'flat' products yet you will be charged full postal rates. However if we are able to send these by letter post you will be sent, by email, a discount code of around £2.00 that you can use for future orders
All orders are posted with a certificate of posting via the Post Office. Orders over 2 kilos in weight are sent in more than one parcel for insurance purposes.
NB there can be no refunds on the postage of small orders, even if they are eligible for letter post.
Ocassionally parcels over 2 kilos are sent by courier and have tracking, but will not require a signature (unless a customer specifically requests this and pays for it). However, once the courier states on tracking that the parcel is 'delivered to customer' then the contract with ClayAround is ended.
Orders are packed in recycled materials where possible to reduce costs and to save the planet!
Ensure that you are available to receive the goods. Alternatively ensure that you give instructions as to where goods can be left safely.
We take care when packing your order. If it appears damaged do not accept the package. Kindly notify us immediately. We will not take responsibility for damaged parcels that have been accepted as the insurance company will not be liable.
When signing for goods, sign as 'unexamined' as we cannot take responsibility for compensation in the event of a claim against the carrier. You are advised to keep the packing material were there cause for such a claim.
Contact us if your parcel does not arrive. Royal Mail classes an order as lost in the UK if it does not arrive within 14 working days of date of despatch. After this time we can send you a replacement or give you a refund. Couriers will not investigate a lost parcel after 7 days so we must be informed within that time if it is not received. However if the address you enter as the delivery address when your order is incorrect, then Clayaround do not take any responsiblity for loss, and therefore will not refund or replace an order.
If goods supplied are incorrect or damaged a full refund will be made plus your return postage at Royal mail second class rates. However, if you are returning goods kindly contact us first so that there are no misunderstandings.. Note that there are no returns on sale items.
When returning goods ensure that you include your name, postal address and email address plus the date of your order. Return to
Powys, SY15 6SB
If you change your mind and/or cancel your order (up to 14 working days from placing your order) let us know in writing (by letter or email) including your name and postal address The cost of returning the goods will be your responsibility. Only if the goods are returned undamaged and packs unopened and in saleable condition will you receive a full refund of the cost of the products (but not the return shipping costs).
A refund, if you change your mind or cancel, does not apply to any sale goods, or to goods purchased by us specifically for you.
Kindly check your polymer clay when you receive it. If you have had trouble conditioning your clay it is expected that you return all of the difficult block. If it is found to be useable when tested then your money will be refunded minus the postage and fees from the payment gateway. (The clay we stock is held in a cool environment and is in good condition when it is sent to you. Therefore we cannot accept returns of clay that you have held for more than 30 days.)