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Shipping & Returns Shipping & Returns
Postal charges

NB: We only ship to the UK and the EU

UK Postal charges (including the Channel Islands):

Order ValueShipping
Up to £15 £4.15
Up to £50£6.80
Orders over £50 free of charge


European postal charges

European postal charges are based on weight To reduce your costs we are subsidising the postage charges on orders weighing over 2kg

Note: the weight of packaging must be considered too. We allow ½ kg (1lb). The cart does the calculations and estimates the postage threshold. If when the package is ready for shipping we find that it is under the cart’s calculated threshold, we will refund the difference.

Order WeightShipping
0Kg to 0.5Kg (0oz - 17.63oz) £6.00
From 0.5Kg to 1Kg ( 17.63oz – 35.27oz) £9.00
From 1Kg to 2Kg ( 35.27oz – 70.54oz) £14.00
From 2Kg to 5Kg (70.54oz – 176.37oz) £26.00

Fees vary for all European countries for weights over 5000gms so kindly email for postal costs: Shipping(at)clayaround.com (substitute @ for (at) ensuring no spaces)
Email for details: shipping”at”clayaround.com (substitute @ for “at” ensuring no spaces)

Shipping

Orders are processed within 24 hours on business days – however we cannot be responsible for delays due to the postal system.

Orders will be packed in recycled materials where possible to reduce costs and to save the planet!

Ensure that you are available to receive the goods. Alternatively ensure that you give instructions as to where goods can be left safely. We do not provide guarantees with free delivery.

We take care when packing your order. If it appears damaged do not accept the package. Kindly notify us immediately if this is the case. Email: shipping”at”clayaround.com (substitute @ for “at” ensuring no spaces)


When signing for goods sign as ‘unexamined’ as we cannot take responsibility for compensation in the event of a claim against the carrier. You are advised to keep the packing material were there cause for such a claim.

Royal Mail classes an order as lost if it does not arrive within 14 working days of date of despatch. After this time we can send you a replacement or give you a refund. Contact us to let us know if your parcel does not arrive. email: shipping”at”clayaround.com (substitute @ for “at” ensuring no spaces)

Orders

If goods supplied are incorrect or damaged a full refund including postage costs will be made on receipt of the returned goods.

When returning goods ensure that you include your name, postal address, telephone number and email address. Kindly also include details of your full order.

If you change your mind and/or cancel your order (up to 7 working days from placing your order) let us know in writing (by letter or email including your name, postal address and telephone number). The cost of returning the goods will be your responsibility. Only if the goods are returned undamaged and packs unopened and in saleable condition will you receive a full refund of the cost of the products ( not the shipping either way ).

A refund if you change your mind or cancel does not apply, however, to goods purchased by us specifically for you.

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